Eleutheromania  

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FAQ

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by Visa, Mastercard, American Express and PayPal.

WHAT ARE MY DELIVERY OPTIONS?

We currently only offer one standard shipping option. Delivery in each country in the world changes for example in the USA it is delivered by USPS and Australia it is Australia Post etc.

HOW SECURE IS YOUR SITE?

Extremely. Built in with SSL-level certification, your information is safe with us.

CAN I AMEND MY ORDER?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order. Unless you email us within 24 hours.

WHERE IS MY ORDER?

You will receive an email with tracking information once your order is dispatched. This can take between 2 to 5 business days after we receive your order.

HOW DO I TRACK MY PARCEL?

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website. Depending on your country of origin you will need to select in the bottom right corner the country language of your choice.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. We offer 100% free replacement for any faulty or broken items.

WHERE WILL MY ORDER BE SHIPPED FROM?

We have fulfillment centers across the globe in Asia, US and Canada.

HOW LONG DOES SHIPPING TAKE?

We offer FREE trackable international shipping

Standard Shipping Time

USA: 3 - 7 days*

UK: 7 - 13 days*

Canada: 7 - 18 days*

Australia and New Zealand: 7 - 18 days*

Europe**: - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Other countries: 10 - 30 days

Processing time

The order processing time might take up to 3 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Tracking Details

After your purchase is complete and payment accepted. You will receive a confirmation to the email address you provided which will include your receipt. 2 - 5 days later you will receive another email detailing your tracking details which you can use to track your package around the world.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Separate shipments

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unfortunately, Eleutheromania has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

* Business days

** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience. 

To ensure that our products are of the highest quality, we manufacture the products when the order is placed. This can take up to 1 - 2 days to complete. Once processed we will immediately dispatch your products and you will receive tracking details in 2 - 5 days to your email. 

In case you have any questions, please Contact Us

 

 

Customer Service Team

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